Question 1

1.How Can I Get A Quote?

Accepted Answer

Simply give us a call or complete the request a quote form on this website. We'll answer all of your questions and provide a competitive quote.

Question 2

2.Does Someone Have To Visit My House To Provide A Quote?

Accepted Answer

Absolutely not! We wouldn’t want pushy sales people coming to our house so we would never do that to you. You can get a quote and book your cleaning right over the phone.

Question 3

3. Are Cleaning Supplies Included?

Accepted Answer

Cleaning supplies are included. We will bring everything needed to make your house sparkle. If you have products that you prefer we use, just let us know and provide those products on the day of cleaning.

Question 4

4. What If I'm Not Happy With My Cleaning?

Accepted Answer

Please get in touch with us right away and we’ll make arrangements to rectify the situation. We have a 24 Hour satisfaction guarantee period that we stand by.

Question 5

5. Can I Get Same-Day Service?

Accepted Answer

We don’t guarantee same-day bookings. But, depending on the day, we can often meet this requirement.

Question 6

6. Do I Have To Be At Home For My Cleaning?

Accepted Answer

It’s completely up to you. If you’re not going to be home, make sure you let us know how to access your house and lock up when booking your cleaning service.

Question 7

7.Will The Cleaner Arrive On Time?

Accepted Answer

Yes, most of the time. However, we allow a one-hour window due to traffic and weather circumstances. In scenarios where your cleaner will be late, you will be contacted to let you know the ETA.

Question 8

8. When Will I Be Charged For The Cleaning?

Accepted Answer

You are not charged until after the cleaning has been completed.

Question 9

9.Is There A Contract?

Accepted Answer

No, you can cancel service anytime without any penalties. You don’t have to commit to any contracts or a pre-determined number of appointments. Only for commercial cleaning service we do offer contract cleaning.

Question 10

10. How Do You Ensure The Cleaner In My Home Can Be Completely Trusted?

Accepted Answer

The cleaners go through a screening process that includes a police background check, reference checks, and in-person interviews. We also require significant experience in residential and commercial cleaning to work with us. Lastly, we carry liability insurance and all employees are bonded.

Question 11

11. Do you service my area?

Accepted Answer

If you’re within the Houston TX Metro area, absolutely.  If we can reach your home within one hour of Houston, TX

Question 12

12. Referring friend's and family members.

Accepted Answer

Refer us with friends and family. If a friend or family member books  just have them to add your first and last name to tell us more about your home form on website , your friend or family member  automatically gets a $25 discount and you earn a $25 referral reward that can be applied to future service.

FAQs

Frequently asked questions